IBM is hiring for Technical Support Associate. Candidates having minimum 0-2 years of experience in IT Industry can apply for the post. The entire eligibility criteria and application process are mentioned below.
About IBM:
IBM has been present in India since 1992. IBM India’s solutions
and services span all major industries which is consisting of financial
services, healthcare, government, automotive, telecommunications, and
education, among others.
IBM Hiring Technical Support Associate - Details:
|
Company Name: |
IBM |
|
Company Website: |
www.ibm.com |
|
Job Role: |
Technical Support
Associate |
|
Experience: |
0-2 Years |
|
Job Location: |
Bangalore, India |
|
Qualifications: |
Any Graduates |
Role and Responsibilities:
As
Tech Support Associate, you are responsible to effectively handle difficult
customer interactions and challenging customer problems without the need for
supervisory intervention; maintain poise and professionalism even with very
difficult and demanding customers.
Responsibilities:
- Be
part of a team of technical experts, motivated by a desire to facilitate
customers and be responsible for providing voice support to IBM Internal End
Users and External Commercial Account End Users across North America, EMEA and
Asia-Pacific.
- Handling
complex customer scenarios, documenting solutions, and effectively providing
dependable and timely resolution to all product related technical issues
experienced by customers
- Providing
remote Infrastructure support delivery and performing problem cause analysis
- Collaborating
with fellow support colleagues and other internal organizations to provide
superior customer service
- Acting
as a customer advocate by working directly with customers on high priority
issues to deliver timely resolution and capture customer feedback to influence
process/product improvements.
- Anticipating
customer needs and effectively addressing concerns related to their issue or
resolution
- Providing
direct technical assistance to customers via phone, email, and chat.
If
you thrive in a dynamic, collaborative workplace, IBM provides an environment
where challenged and inspired every single day. And if you relish the freedom
to bring creative, thoughtful solutions to the table, there's no limit to what
you can accomplish here. Join us and Do your Best Work Ever.
We
wish you great success in your career and encourage you to bring your best self
to work with IBM.
Required Technical and Professional Expertise:
- Minimum
0-2 years of experience in IT Industry
- Proficient
to ensure customer issues are resolved in the most timely and effective manner
possible
- Demonstrable
ability to handle various tasks or projects with changing priorities.
- Experience
to utilize available time efficiently in order to achieve effective and
efficient results
- Hands-on
expertise to assemble a complete and accurate problem/symptom description of
reported issues.
- Solid
experience to successfully solve problems and narrow down reported issues,
identify root causes, and find creative solutions to effectively address
customer concerns.
- Ability
to identify basic hardware parts and aware of basic hardware concepts
- Experience
in user level familiarity with at least one e-mail client - Outlook, Notes etc.
- Questioning
skills /probing skills, as relevant to the issue and level of the caller.
- Find
opportunity and implement process improvements
- Ability
to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise
- Ability
to work well in a fast-paced environment
- Awareness
of basic networking concepts and technologies.
- Ability
to meet a set of defined account agent productivity measurement
- Willingness
to work in shifts as needed
- You
love collaborative environments that use agile methodologies to encourage
creative design thinking and find innovative ways to develop with cutting edge
technologies
- Ambitious
individual who can work under their own direction towards agreed targets/goals
and with creative approach to work
- Intuitive
individual with an ability to manage change and proven time management
- Proven
interpersonal skills while contributing to team effort by accomplishing related
results as needed
- Up-to-date
technical knowledge by attending educational workshops, reviewing publications
Join Our Telegram Group (BBA/MBA) : Click Here
Reviewed by Jobs Barrel
on
December 22, 2020
Rating:
No comments: