Expedia Group Hiring CX Analyst | Engineering Graduates

Expedia Group is hiring for CX Analyst. Candidates having Bachelor’s Degree- Engineering Graduates are eligible for the profile. The entire eligibility criteria and application process is mentioned below.


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Expedia Group Hiring CX Analyst | Engineering Graduates

About Expedia Group:

Expedia Group is an American online travel shopping company for consumer and small business travel. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago and Vrbo.

Expedia Hiring Business Analyst - Details:

Company Name:

Expedia Group

Company Website:


Job Role:

CX Analyst

Job Location:

Gurgaon, India


1 - 4 Years


Engineering Graduates









Job Description:

The Reliability Engineering and Operations Insights team provides customer and system insights through customer feedback, live site performance and service availability analysis. We focus on supporting and improving the production environment through detecting enhancement opportunities, friction points and quantifying the impact to drive prioritization with our product, technology, engineering and conversation platform teams.


Job Responsibilities:

- Actively supervise customer experience through signals from customer feedback

- Use wide range of tools (internal / 3rd party) to investigate the issues reported by customers and translate the observations into business recommendations

- Identify and raise disruptions for any customer or agent facing services or applications

- Translate business impact on a global scale to support determination of priority for given issue

- Write analytical narratives tailored to product needs that may push unlocked enhancement opportunities in product backlogs

- Engage with internal product and technology teams to further analyze and gather information

- Provide reporting and analytics of customer insights and how they impact the business, including regular and ad-hoc reporting

- Find opportunities to automate processes eliminating manual work and driving efficiencies

- Actively participate during live site incidents and crisis events with analysis and ad-hoc reporting

- Understand and follow processes and knowledge documents with integrity

- Collaborate with other analytics and technology teams to understand and stay updated on collaboration opportunities and work cohesively towards common goals

- Assist on various projects and tasks as assigned by leadership


Who You Are:

- The qualified candidate possesses 1+ year of experience in customer analytics space

- Strong analytical and quantitative skills – experience pulling, manipulating, and deriving insight off of data; SQL, Tableau, Omniture, Splunk, Qubole (data lake platforms)

- Experience using agile work management tools such as Jira, Trello or equivalent

- Critical thinking skills and logical reasoning abilities are essential for being effective in the role

- Implementing the scientific method with the ability to correlate various data sources to strengthen investigation results with multiple lines of evidence

- Use of good judgment and attention to detail to identify issues, perform analysis and share findings with product, engineering and business teams

- Capable of effectively prioritizing and executing tasks in an evolving and dynamic environment

- A curious mind and interest to understand the nuances of a highly complex technology stack by performing self-motivated research to learn independently

- A strong commitment and willingness to learn as well as share your knowledge with the team

- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

- Excellent written and verbal English interpersonal skills


Education & Experience:

- Understanding of customer experiences and its drivers on platform sites such as Google, Amazon

- Understanding of customer life cycle, Test and Learns performed on products

- Familiarity with distributed systems in cloud, such as: AWS, Google Cloud, Azure

- Coding/scripting skills to automate manual efforts



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Expedia Group Hiring CX Analyst | Engineering Graduates Expedia Group Hiring CX Analyst | Engineering Graduates Reviewed by Jobs Barrel on December 04, 2020 Rating: 5

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