DXC Technology Hiring Technical Support L1 | 0 - 3 Years

DXC Technology is hiring for Technical Support L1. Candidates with Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education. The entire eligibility criteria and application process are mentioned below.

 

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DXC Technology Hiring Technical Support L1 | 0 - 3 Years | Bangalore


About DXC Technology:

DXC is the world’s leading independent IT services company that helps clients harness the power of innovation to grow on change. DXC Technology was created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise. DXC Technology is a $25 billion company with a 60-year legacy of delivering results for numerous client in more than 70 countries.


DXC Technology Hiring Technical Support L1- Details:

Company Name:

DXC Technology

Company Website:

www.dxc.technology

Job Role:

Technical Support L1

Job Location:

Bangalore, India

Experience:

0 - 3 Years

Qualifications:

Any Graduation

 


 

 

 

 

 

 

 

 

Job Description:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

 

Job Responsibilities:

- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.

- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).

- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.

- Work is reviewed periodically by Supervisor or Team Lead.

 

Education and Experience Required:

- Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.

 

Skills Required:

- Superior skills in both written and verbal communication.

- Experience in customer facing role either remote or face to face.

- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

- Excellent fluency in language to be supported.

- Experience in a phone based remote role, e- support, e-chat or similar.

- Familiarity with computer technology.

- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

- Understands internal processes and tools.

- Knowledge of Knowledge Management Systems and appropriate documentation to the system.

 

 

 Apply Here

 

 

 

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DXC Technology Hiring Technical Support L1 | 0 - 3 Years DXC Technology Hiring Technical Support L1 | 0 - 3 Years Reviewed by Jobs Barrel on December 03, 2020 Rating: 5

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