DXC Technology is hiring for Technical Support L1. Candidates with Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education. The entire eligibility criteria and application process are mentioned below.
About DXC Technology:
DXC is the world’s leading independent IT services company that helps clients harness the power of innovation to grow on change. DXC Technology was created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise. DXC Technology is a $25 billion company with a 60-year legacy of delivering results for numerous client in more than 70 countries.
DXC Technology Hiring Technical Support L1- Details:
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Company Name: |
DXC Technology |
|
Company Website: |
www.dxc.technology |
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Job Role: |
Technical Support L1 |
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Job Location: |
Bangalore, India |
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Experience: |
0 - 3 Years |
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Qualifications: |
Any Graduation |
Job Description:
Customer
Solution Centers are made up of teams that provide remote (offsite) service;
customer access, pre-sales, post-sales, and service delivery. Technical teams
focus is to solve various business systems and applications problems for
customers, onsite engineering personnel and Authorized Service Providers on
standard, specialized or complex systems.
Job Responsibilities:
- Working more independently and from a
standard protocol to respond to customer issues. Moderate judgment may be used
to supplement the outlined process.
- Successfully resolve moderate technical
issues (related to hardware and software) from incoming customer contacts and
proactive notification systems.
- Respond to service, product, technical, and
customer-relations questions on subjects such as features, specifications, and
repairs on current and discontinued products, parts, and options, based on
customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or
reduce problem occurrence. Participates in projects for process or quality
improvements.
- Work is reviewed periodically by Supervisor
or Team Lead.
Education and Experience Required:
- Any Graduation with 10+2+3/4 preferably.
Typically requires 0- 3 years general experience, or equivalent combination of
experience and college level education.
Skills Required:
- Superior skills in both written and verbal
communication.
- Experience in customer facing role either
remote or face to face.
- Computer proficiency with applicable software
applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Excellent fluency in language to be
supported.
- Experience in a phone based remote role, e-
support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case
management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and
appropriate documentation to the system.
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Reviewed by Jobs Barrel
on
December 03, 2020
Rating:
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