Deloitte Hiring Analyst | Freshers | Hyderabad

Deloitte is hiring for Analyst. Candidates with any graduation can apply for the profile. The entire eligibility criteria and application process are mentioned below:

 

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Deloitte Hiring Analyst | Freshers | Hyderabad


About Deloitte:

Deloitte Touche Tohmatsu Limited, which is also referred to as Deloitte, is a well-known multinational professional services network. Deloitte is one of the "Big Four" accounting organizations as well as the largest professional services network in the world by revenue and number of professionals. The headquarters of the company is in London, United Kingdom.


Deloitte Hiring Learning Consultant - Details:

Company Name:

Deloitte

Company Website:

www.deloitte.com

Job Role:

Analyst - Global Service Desk

Job Location:

Hyderabad, India

Experience:

Freshers

Qualifications:

Any Graduate

 


 

 

 

 

 

 

 

 

The Team:

Global Service Desk team receives training and special system access to provide first and second level support for applications hosted on the Deloitte Global domain which are often used by many Deloitte member firms. This specialization allows Global Service Desk to quickly resolve issues and process requests to ensure Deloitte Personnel/Clients can complete their tasks. Global Service Desk analysts are SharePoint certified and perform administrative tasks for the Deloitte Online SharePoint platform.


Job Description:

The Global Service Desk is a full-service technology support center team operating 24X7 out of Hyderabad India providing services to the Member Firms in the areas of both Infrastructure and Applications.  Our service is built on Information Technology Infrastructure Library (ITIL) Version 3.0 standards.

 

Work You’ll Do:

- Answering inbound contacts and supporting escalated tickets, maintain relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow schedule, quality of service

- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end users.

- Analyze and resolve incidents or service requests related to Deloitte Applications.

- Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.

- Should have basic knowledge about computer software and hardware.

- Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.

- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.

- Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.

- Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.

- Should be a quick learner and team player.

- Should be flexible to work in different shifts.

  

Qualifications Required:

- Any Graduate

 

Required Keys Skills:

- Excellent written, verbal, listening, analytical and logical skills.

- Easily grasp and communicate complex ideas.

- Excellent problem-solving skills.

- Knowledge of MS Office 2016 including Outlook and exchange servers.

- Knowledge of computer hardware and software.

- Knowledge of Operating Systems like Windows 7, 8,8.1 and 10.

- Knowledge of network and internet troubleshooting

 

Preferred Skills:

- Knowledge of Microsoft SharePoint 2013/2016 and MS O365 Products.

- Any technical certification (e.g. MCSE, SharePoint Administration)

 



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Deloitte Hiring Analyst | Freshers | Hyderabad Deloitte Hiring Analyst | Freshers | Hyderabad Reviewed by Jobs Barrel on December 23, 2020 Rating: 5

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