Deloitte is hiring for Analyst. Candidates with any graduation can apply for the profile. The entire eligibility criteria and application process are mentioned below:
About Deloitte:
Deloitte Touche Tohmatsu Limited, which is
also referred to as Deloitte, is a well-known multinational professional
services network. Deloitte is one of the "Big Four" accounting
organizations as well as the largest professional services network in the world
by revenue and number of professionals. The headquarters of the company is in
London, United Kingdom.
Deloitte Hiring Learning Consultant - Details:
|
Company Name: |
Deloitte |
|
Company Website: |
www.deloitte.com |
|
Job Role: |
Analyst - Global Service
Desk |
|
Job Location: |
Hyderabad, India |
|
Experience: |
Freshers |
|
Qualifications: |
Any Graduate |
The Team:
Global Service Desk team receives training and special system access to provide first and second level support for applications hosted on the Deloitte Global domain which are often used by many Deloitte member firms. This specialization allows Global Service Desk to quickly resolve issues and process requests to ensure Deloitte Personnel/Clients can complete their tasks. Global Service Desk analysts are SharePoint certified and perform administrative tasks for the Deloitte Online SharePoint platform.
Job Description:
The
Global Service Desk is a full-service technology support center team operating
24X7 out of Hyderabad India providing services to the Member Firms in the areas
of both Infrastructure and Applications.
Our service is built on Information Technology Infrastructure Library
(ITIL) Version 3.0 standards.
Work You’ll Do:
- Answering
inbound contacts and supporting escalated tickets, maintain relationship with
external support groups & product owners, proactively identify trends, use
the right tools & knowledge, follow schedule, quality of service
- Provide
effective and timely resolution for all voice and non-voice interactions
(phone, email, self-service tickets, and voicemail) with end users.
- Analyze
and resolve incidents or service requests related to Deloitte Applications.
- Document
every incident and support request in the CRM tool and ensure the tickets are
closed or escalated as appropriate.
- Should
have basic knowledge about computer software and hardware.
- Should
stay informed about ongoing issues/outages, changes in environment that are
communicated via email and other channels regularly.
- Meet
key performance indicators like Customer Satisfaction Survey scores, Contact
Quality, First Call Resolution, Schedule Adherence and participate in
individual/group coaching sessions.
- Create
a positive customer support experience and build strong relationships through
deep problem understanding with a consummately professional attitude.
- Should
be a self-motivated achiever who gains satisfaction from providing excellent
customer service.
- Should
be a quick learner and team player.
- Should
be flexible to work in different shifts.
Qualifications Required:
- Any
Graduate
Required Keys Skills:
- Excellent
written, verbal, listening, analytical and logical skills.
- Easily
grasp and communicate complex ideas.
- Excellent
problem-solving skills.
- Knowledge
of MS Office 2016 including Outlook and exchange servers.
- Knowledge
of computer hardware and software.
- Knowledge
of Operating Systems like Windows 7, 8,8.1 and 10.
- Knowledge
of network and internet troubleshooting
Preferred Skills:
- Knowledge
of Microsoft SharePoint 2013/2016 and MS O365 Products.
- Any technical
certification (e.g. MCSE, SharePoint Administration)
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Reviewed by Jobs Barrel
on
December 23, 2020
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