Dell Hiring Technician (Technical Support) | Graduate Fresher to 4 Years | Gurgaon

Dell is hiring for Technician (Technical Support). Candidates having Graduate Fresher to 4 years of relevant work experience can apply for the profile. The entire eligibility criteria and application process is mentioned below.


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Dell Hiring Technician (Technical Support) | Graduate Fresher to 4 Years | Gurgaon


About Dell:

Dell Inc., which operates under the brand name Dell, is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.


Dell Hiring Technician (Technical Support)- Details:

Company Name:

Dell

Company Website:

www.dell.com

Job Role:

Technician (Technical Support)

Job Location:

Gurgaon, India

Job ID:

R078712

Experience:

0 - 4 Years

Qualifications:

Any Graduates

 


 

 

 

 

 

 

 

 

 

What you’ll achieve

As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.

 

You Will:

- Demonstrate good judgment in analyzing information to make routine decisions.

- Be responsible to handle inbound calls, emails, and web interface to drive numbers with existing and new customers.

- Have good knowledge of computers and high technical acumen for client / end user computing, preferably experience in offering technical support services

- Understand the need of the customer & provide the suitable solution to customer’s issue in terms of repair services/warranties.

- Learn Dell technologies products & services and should be able to identify how these products and services align to customer needs.

- Be responsible for providing solution for technical issues on calls which may end with booking an order for paid repair services, renewal services and/or with relevant Dell products

- Be compliant to and adhere to process design as per the management decision.

- Cooperate and collaborates with colleagues, cross- functionally, to support the technical solution process.

- Understand the administrative and operational requirements of the job.

- Demonstrate good judgment in analyzing information to make routine decisions.

- Follows up with occasional ownership issues/outbound calls.

 

Essential Requirements

- Graduate Fresher to 4 years of relevant work experience required

- Undergrad with 1 year of relevant work experience required

- Should be willing to work in shifts in a 24 x7 work environment

- Should be residing within Transport Boundaries

- Excellent telephone soft skills, thorough telephone functional skills & email etiquettes

- Excellent spoken and written English

- Ability to handle stressful situations.

- Goal/Career oriented and self-motivated

 

Desirable Requirements:

- Good Knowledge of PC Hardware/Software for desktop & portable systems

- Very Good Solutions Positioning Skills

- Any relevant Certification/Qualification.

 

 

 Apply Here

 

 

 

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Dell Hiring Technician (Technical Support) | Graduate Fresher to 4 Years | Gurgaon Dell Hiring Technician (Technical Support) | Graduate Fresher to 4 Years | Gurgaon Reviewed by Jobs Barrel on December 14, 2020 Rating: 5

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