Dell is hiring for Technician (Technical Support). Candidates having Graduate Fresher to 4 years of relevant work experience can apply for the profile. The entire eligibility criteria and application process is mentioned below.
About Dell:
Dell Inc., which operates
under the brand name Dell, is an American multinational computer technology
company that develops, sells, repairs, and supports computers and related
products and services.
Dell Hiring Technician (Technical Support)- Details:
|
Company Name: |
Dell |
|
Company Website: |
|
|
Job Role: |
Technician (Technical
Support) |
|
Job Location: |
Gurgaon, India |
|
Job ID: |
R078712 |
|
Experience: |
0 - 4 Years |
|
Qualifications: |
Any Graduates |
What you’ll achieve
As
a Technical Support Technician, you will work with highly skilled technical
advisors to develop and deliver solutions that enable customers to improve
returns on IT investments, drive efficiencies and reduce costs.
You Will:
- Demonstrate
good judgment in analyzing information to make routine decisions.
- Be
responsible to handle inbound calls, emails, and web interface to drive numbers
with existing and new customers.
- Have
good knowledge of computers and high technical acumen for client / end user
computing, preferably experience in offering technical support services
- Understand
the need of the customer & provide the suitable solution to customer’s
issue in terms of repair services/warranties.
- Learn
Dell technologies products & services and should be able to identify how
these products and services align to customer needs.
- Be
responsible for providing solution for technical issues on calls which may end
with booking an order for paid repair services, renewal services and/or with
relevant Dell products
- Be
compliant to and adhere to process design as per the management decision.
- Cooperate
and collaborates with colleagues, cross- functionally, to support the technical
solution process.
- Understand
the administrative and operational requirements of the job.
- Demonstrate
good judgment in analyzing information to make routine decisions.
- Follows
up with occasional ownership issues/outbound calls.
Essential Requirements
- Graduate
Fresher to 4 years of relevant work experience required
- Undergrad
with 1 year of relevant work experience required
- Should
be willing to work in shifts in a 24 x7 work environment
- Should
be residing within Transport Boundaries
- Excellent
telephone soft skills, thorough telephone functional skills & email
etiquettes
- Excellent
spoken and written English
- Ability
to handle stressful situations.
- Goal/Career
oriented and self-motivated
Desirable Requirements:
- Good
Knowledge of PC Hardware/Software for desktop & portable systems
- Very
Good Solutions Positioning Skills
- Any
relevant Certification/Qualification.
Join Our Telegram Group (BBA/MBA) : Click Here
Reviewed by Jobs Barrel
on
December 14, 2020
Rating:
No comments: