DBS Hiring Customer Support | 1-2 Years | Mumbai

DBS is hiring for Customer Support. Candidates having 1-2 years of Work Experience in handling the Trade Finance product can apply for the profile. The entire eligibility criteria and application process are mentioned below.

 

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DBS Hiring Customer Support | 1-2 Years | Mumbai


About DBS:

DBS Bank Ltd is a Singaporean multinational banking and financial services corporation headquartered in Marina Bay, Singapore. The company was known as The Development Bank of Singapore Limited, before the present name was adopted on 21 July 2003 to reflect its changing role as a global bank.


DBS Hiring Customer Support - Details:

Company Name:

DBS

Company Website:

www.dbs.com

Job Role:

Customer Support

Job ID:

WD17196

Job Location:

Mumbai, India

Experience:

1-2 Years

Qualifications:

Graduate

 


 

 

 

 

 

 

 

 

 

Key Accountabilities:

Processing of Trade Finance transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines.  Processing and maintaining the Client services as per expectations at the desired levels and manage all the stake holders. Cross functional training for self and new joinees.

 

Job Duties & Responsibilities:

- Capable of handling and managing the various Trade finance products and cross learning.

- Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all trade queries and issues promptly.

- Open to work and perform in dynamic environment and under pressure situations, wherein individual skill combines with team's performance to determine the success of the unit.

- Understanding & highlighting the risks in the process, and work on process improvements.

- Willing to contribute in other desks as well when the volumes are high.

 

Required Experience:

- Should have strong knowledge of various Trade Products related to Import payments and import bill lodgements and related Swifts

- 1-2 years of Work Experience in handling the Trade Finance product.

- Should have understanding of the underlying ICC publications - UCP600, ISBP, URR, URC and various AML & Sanctions policies.

- Should have strong analytical & interpersonal skills

- Handling all types of customer complaints, enquiries Queries.

- Excellent Client / Customer management skills.

- Be capable of ensuring smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,

- Capability to identify areas of risk and ensure proper mitigates and controls are put in place.

 

Education / Preferred Qualifications:

- Graduate

 

Core Competencies:

- Give suggestions for Process improvement

- Error free processing and willingness to take up additional responsibilities

 

Technical Competencies:

- Good Computer Skills

- Overview of systems used in Trade operations




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DBS Hiring Customer Support | 1-2 Years | Mumbai DBS Hiring Customer Support | 1-2 Years | Mumbai Reviewed by Jobs Barrel on December 16, 2020 Rating: 5

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