Cognizant is hiring for Process Executive – Data. Candidates with BE/BTech/MCA can apply for the profile. The entire eligibility criteria and application process are mentioned below.
About Cognizant:
Cognizant is a one of leading provider in the
field of consulting, information technology, along with the business process
services. The company is focused in order to provide assistance in the leading
companies all across the globe to build stronger businesses.
Cognizant Hiring Programmer Analyst Trainee - Details:
Company Name: |
Cognizant |
Company Website: |
www.cognizant.com |
Job Role: |
Process Executive – Data |
Job Location: |
Mumbai, India |
Job ID: |
00040446591 |
Experience: |
Freshers |
Qualifications: |
Engineering Graduates |
Responsibility:
Stakeholder/Business Management:
- They
serve all client business divisions with the client-side interactive components
using JavaScript / JQuery, Ad development through various mobile Ad producer
tools, creating expanded ads with page redirects with customize animation and
image galleries etc….
- Design/Develop
Creative artifacts for Ads as per client supplied brief and within brand and
design guidelines.
Web:
- Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT
- Customer
Relationship Management:
- Provide
information, educate customer to update trackers, update required applications
& tools and keep SME and TL informed of new issues.
For Voice processes Only:
- Effectively
communicate information on products/services and/or trouble shoot issues within
the specified time frames agreed upon with the client, in a manner that is
understandable by the end user/ customer & educate customer.
- Connect
with the customer & provide highest level of customer satisfaction.
- Update
trackers, Create, categorize and prioritize tickets and update required
applications & tools and keep SME and TL informed of new issues.
- Probe
effectively & efficiently to understand customers issue and report incident
and resolve all issues received on phone.
- Process
Executives are expected to call back on time.
Process Improvements and Adherence:
- Meet
process SLAs / metrics – productivity and quality targets within the
established timelines.
- Ensure
process guidelines are followed and met as documented.
- Stay
updated with the process knowledge / changes refer to knowledge updates/
repositories to effectively process transactions.
- Adhere
to security practices set by organization.
Project Control, Management and Review / Program delivery:
- Receive
tickets/work on issues related to respective process.
- Raise/update
CRM tool under required categories for issues identified or escalate to the SME
/ TL.
For Voice Processes Only:
- Receive
Inbound calls / make outbound call to support customers on issues related to
account management, CRM issues, customization, analytics, creating Dashboards,
creating reports, features etc.
- Make
outbound calls to follow up / confirm resolution.
People / Team:
- Contribute
to and participate proactively in knowledge sharing sessions.
- Participate
and contribute to organizational activities.
Must Have Skills:
- Customer
Service
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