Accenture is hiring for New Associate- Telecom Operations. Candidates having any undergraduate degree can apply for the profile. The entire eligibility criteria and application process are mentioned below.
About Accenture:
Accenture is one of the leading global professional services
company, providing services in strategy and consulting, interactive, technology
and operations, with digital capabilities. Accenture incorporates the
capabilities across industries which are the World’s Largest network of
Advanced Technology. With lakhs of people serving in 120 countries Accenture
aims to bring continuous innovation to provide clients the products and help
them improve their performance.
Accenture Hiring Business Analyst - Details:
|
Company Name: |
Accenture |
|
Company Website: |
www.accenture.com |
|
Job Role: |
New Associate - Telecom
Operations |
|
Job Location: |
Mumbai, India |
|
Experience: |
0 - 1 Years |
|
Qualifications: |
Bachelor’s Degree |
Job Description:
The new Associate will be aligned with the
Network Operations vertical which ensures that the team maintains a robust
common integration framework to help communications clients address challenges,
increase their margins, improve asset realization, improve customer service,
increase revenues, reduce overall costs and accelerate sales cycles.
The Telecom Operations team will be involved
in developing structures, processes and capabilities for managing and
monitoring telecommunications networks.
The Network Service Assurance team will be
responsible for ensuring that services offered over networks meet a pre-defined
service quality level for an optimal subscriber experience, understand the
relevant tools to support service assurance in different domains such as fault
management performance management, service quality management, ticket
management, customer experience management, network inventory management, etc.
The team will also be responsible for
handling Inbound and Outbound calls to support customers on any technical
issues (trouble tickets) (assurance) either via troubleshooting or by
escalating it to the right platform partners and coordinating for resolution.
Job Responsibilities:
- The candidate will be required to solve
routine problems, largely through precedent and referral to general guidelines.
- Their primary interaction is within their
team and direct supervisor.
- The candidate will be given detailed
instructions on all tasks that need to be carried out, and the decisions that
they make will create an impact on their work.
- The candidate is expected to be well versed
with basic statistics and terms involved in the day to day business and use it
while discussing with stakeholders
- They will be working closely with project
members to effectively deliver on the requirements
- The Associate will be an individual
contributor as a part of a team with a predetermined focused scope of work.
Skills and Experience:
- Candidate
should be skilled in Network Operations & Service Management.
- Candidate
should be competent in Field Force Enablement.
- Candidate’s
nature should be adaptable and flexible towards the environment.
- Candidate
should focus towards detail orientation.
- Candidate
should have the agility for quick learning.
- Candidate
must have the ability to handle disputes
- Candidate
should be proficient in written and verbal communication.
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Reviewed by Jobs Barrel
on
December 16, 2020
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