VMock Hiring Client Success Analyst | 0-2 Years | Any Graduate | Gurgaon

VMock is hiring for Client Success Analyst. Candidates having Bachelor’s degree can apply for the post. Candidates with 0-2 years or work experience are eligible for the post. The entire procedure and eligibility criteria are mentioned below.

 

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About VMock:

VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world.

VMock Hiring Client Success Analyst - Details:

Company Name:	VMock
Company Website:	www.vmock.com
Job Role:	Client Success Analyst
Job Location:	Gurgaon
Experience:	0-2 Years
Qualifications:	Any Graduate

 

 

 

 

 

 

 

 

 

Job Responsibilities:

• Working closely with account managers to manage communication with partner institutions across the globe
• Support account managers on calls to document all relevant information and to understand client expectations
• Driving client satisfaction and experience by addressing product-related queries and requests
• Support the core team with the presentations and data reports being shared with the clients
• Forecast and track key account metrics to derive important customer insights
• Work with account managers to automate key metrics into weekly and monthly dashboards Ensure dashboards are up to date and accurate on an ongoing basis
• Report key performance metrics to senior management

 

Skills & Qualifications:

• Qualification/Work Experience: Undergraduate degree from top-tier institute with 0-2 years of work experience
• Work Hours: Evening shift (12 pm - 9 pm IST) to work with US clients
• Analytical Skills: Applying your analytical genius to work with large amounts of data; having deep data mugging ability to prepare data for machine learning algorithms
• Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with high-end audience
• Business Acumen: Having business smartness coupled with a strong understanding of business concepts
• Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint
• Initiative: Ability to work with limited supervision within a team with high-level of individual initiative

 

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