Better.com Hiring Information Technology Support Technician | 1 - 2 Years | Gurgaon

Better.com is hiring for Information Technology Support Technician. Candidates with minimum 1 year of experience as a Information Technology Support Technician in Startups/Analytics Firms/Consulting Firms/BI teams. Candidates having Bachelor’s Degree- Engineering Graduates (Preference to CS/Electrical candidates). The eligibility criteria and application process is mentioned below.

 

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Better.com Hiring Information Technology Support Technician | 1 - 2 Years | Gurgaon


About Better.com:

Better.com is a startup which is one of the fastest growing in the country. The fintech disruptor had dismantled the home-financing ecosystem and has replaced it with a digitized process that eliminates commissions, fees, unnecessary steps, and time-wasting appointments. Better.com has also launched homeowner’s insurance, title insurance and a network of real estate agents. Better.com is backed by Kleiner Perkins, Goldman Sachs, American Express Ventures, Ally Financial, Citi and other investors.


Better.com Hiring Information Technology Support Technician - Details:

Company Name:

Better.com

Company Website:

www.better.com

Job Role:

Information Technology Support Technician

Job Location:

Gurgaon, India

Experience:

1 - 2 Years

Qualifications:

Engineering Graduates

 


 

 

 

 

 

 

 

 

Job Responsibilities:

  • Candidate will have to conduct relevant analysis by collecting data from all internal and external sources to get answers to business questions.
  • Candidate will have to develop a deep understanding of internal system databases, Google Analytics and Webmaster.
  • Candidate will have to conceptualizing and Creating Dashboards and Automating Reports and Data Providing Data Support to Business team for various pitches, analysis.
  • Candidate will be troubleshooting business problems using Data as a tool.
  • Candidate will maintain the reports, dashboards and performance metrics that support key business decision providing Insights/Opportunities from Data.
  • Candidate will be validating data and getting it corrected along with tech teams

 

Skills and Experience:

  • Candidate should have minimum 1 years of experience as a Information Technology Support Technician in Startups/Analytics Firms/Consulting Firms/BI teams.
  • Candidate should have knowledge in MS Excel, Google Sheets, Google Analytics, SQL, Google Data Studio.
  • Candidate should have basic familiarity in BI tools like Tableau, PowerBI. Candidates who have: Python, SAS, R, Data Science tools and Statistical Concepts, etc. are preferred.
  • Candidate will have to take ownership of tasks and drive them to completion.
  • Candidate should be a self-starter with independent decision-making capability.
  • Candidate will have to manage various stakeholders, coordinate across businesses and departments to get work done.
  • Candidate should have strong analytical skills and process orientation
  • Candidate should have the ability to thrive in a fast-paced, high growth start-up environment
  • Candidate should be outgoing and ready to work selflessly for a startup.
  • Candidates who are Engineering Graduates (Preference to CS/Electrical candidates)


Responsibilities will include:

  • Candidate who are OS X and Windows users (e.g. software installs and VPN troubleshooting)
  • Candidate will have to provision, manage, and repair of employee's laptops
  • Candidate should enforce best practices of office IT security
  • Candidate should provision and support of VOIP telephony and telepresence equipment
  • Candidate should be able to Support wired and wireless networks
  • Candidate should be able to create documentation for frequently asked questions
  • Candidate will asset management and procurement
  • Candidate will have to escalate to L2/L3 appropriately
  • Candidate will have to respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Candidate should perform user account management activities
  • Candidate should be able to escalate complex problem to appropriate support specialists
  • Candidate should be responsible for activities relating to the evaluation, analysis, and setup of PC-based software products
  • Candidate should troubleshoot client software and basic network connectivity problems
  • Candidate should identify, evaluate and prioritize customer problems and complaints
  • Candidate might have to train users and operators on a limited basis and/or may write training procedures
  • Candidate will have to participate in on-going training and departmental development
  • Candidate should perform routine maintenance updates with other IT staff and business units
  • Candidate should be able to create all required documentation including standards, configurations and diagrams

 

About You:

  • Candidate should have 1-2 years of experience
  • Candidate should be familiar with Active Directory
  • Candidate should be flexible with working hours
  • Candidate should have basic networking knowledge (OSI network layers, TCP/IP) required.
  • Candidate those who have worked for regulated companies are preferred.
  • Candidate should be fluent in English (Orally & Written)
  • Candidate should be familiar with Help Desk ticketing systems
  • Candidates those who have worked with overseas IT offices in the past are preferred.
  • Candidate should have experience with SaaS management

 

Bonus Points for:

  • Candidate should have understanding of working in a cross-platform (Windows and macOS) environment.
  • Candidate should know about Office 365 experience is a plus.
  • Candidate should have knowledge of Okta / Jumpcloud experience a plus.

 

 

Apply Here

 

 

 

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Better.com Hiring Information Technology Support Technician | 1 - 2 Years | Gurgaon Better.com Hiring Information Technology Support Technician | 1 - 2 Years | Gurgaon Reviewed by Jobs Barrel on November 16, 2020 Rating: 5

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